For e-commerce & DTC support teams
Keep an AI support agent from making the wrong order decision.
Check customer messages, retrieved order context, and proposed refunds or payment links before an AI support workflow treats them as safe to act on.
One support request
The workflow stays in your application. The trust checkpoints do not get skipped.
Koreshield is a decision and evidence layer. Your application keeps ownership of identity, authorization, approval, and execution.
- 01
Customer asks for a refund or order change
- 02
Agent retrieves policy, order, and ticket context
- 03
Agent proposes a refund, link, or escalation
- 04
Your application executes, declines, or routes the request for review
Detect before enforce
Get evidence before you change the customer experience.
Start in detect mode, review the evidence with support, then enforce only where the fallback is ready.
- Customer input is checked before model context.
- Retrieved material is checked before prompt assembly.
- Proposed actions are checked before execution.